code # 95365 how to fix this?

[YOW18]

I believe this is CRA problem, and learned that CRA was encourage you to file tax on later date, if you have capital gain to report. i will wait till middle of April to file 2024 tax return, 

[Kazkin88]

@jonathan lam

I noticed that you'd posted under "standard edition"....etc.

As far as I know...STANDARD VERSION is very basic and does NOT cover "capital gains/investments/properties"...etc.

Could that be it??

I bought the "PREMIER VERSION" and was able to filed mine successfully as of 03/21/2025

https://turbotax.intuit.ca/tax/software/desktop#products-pricing

[anne68]

Thanks for the advice about Premier Edition but I have been using Standard for 15 years and have never had a problem with T3 entries.  For some reason the TurboTax program is not entering the number from the T3 slip (ie. total of Box 21) into the T936 form.  It successfully enters the number into the Schedule 3 but failed to enter the same number into the T936 form.  When I checked the 2023 tax form all numbers were entered successfully into the T936.  I am not able to override the entry. This is a TurboTax issue not a CRA issue.  I hope that the TurboTax team can get this resolved.  

[zenarid]

I use Premier desktop version of TT (have been for at least 10 years) and I am also receiving error code #95365.

I called CRA and the rep also told me to wait to the end of March. He assured me the error will be corrected by then and updates will be available.

[elliott55]

This looks like a TurboTax issue because the capital gains on box 21 of T3 are not following to box 68140 of the T936.  When will this be fixed by TurboTax?

[elliott55]

Completely agree...this sure looks like a TurboTax issue with data not populating from the entry screen for T3 to the T936.  This is pretty clearly a TurboTax that has to be fixed in order to NetFile returns.  Hopefully the next TurboTax update will have the correction done or have the purchase price of the program refunded to all users with this issue.

[camscott45]

I am having the same issue. #95365- there is an entry on form T936 and /or on the Schedule 3. Reported a capital gain from a T3 on line 17600 of schedule 3. An entry is also required on line 68140 in chart A of form T936. Line 68140 cannot be less than line 17600. Plus 3 other points. 

I called and same thing they told me it was a problem with CRA, I don't agree. I think it's a problem with thier software. 

She also told me to try again yesterday evening and that it was a known issue that CTA is working on. I ended up trying again this morning and same thing. I really don't want to be locked out of Netfile and need to talk to CRA for a couple hours to correct it.

It doesn't sound to me like the person I talked to had a clue!

[camscott45]

So, when is it going to be fixed???

[haffers]

from an AI search relating to this issue...

The Canada Revenue Agency (CRA) is generally aware of issues affecting NETFILE submissions, but specific awareness of the error code 95365 related to Line 17600 and Form T936 is not explicitly confirmed by the CRA in the provided search results. However, users have reported similar issues with tax software, suggesting that the problem may be more related to software errors rather than a CRA system issue.

1. Software Issues: Many users have experienced errors with tax software, such as TurboTax, where Line 68140 in Form T936 does not automatically populate correctly, leading to errors like code 95365. This suggests that the issue might be with the software rather than the CRA's NETFILE system.

2. CRA Response: While the CRA may not have directly addressed this specific error in the search results, they typically provide guidance on resolving errors through their website and customer support. Users have reported that after contacting the CRA, their NETFILE accounts were unlocked, and they were able to resubmit their returns successfully.

3. NETFILE Lockouts: If you encounter multiple failed submissions, your NETFILE account may be locked, requiring you to contact the CRA to unlock it. This is a standard security measure to prevent excessive attempts.

In summary, while the CRA is likely aware of general issues affecting NETFILE submissions, the specific error code 95365 seems to be more related to software glitches rather than a CRA system problem. Users are advised to contact their tax software providers or the CRA for assistance.

[card1]

Thank you, the only reason I'm unable to file is this issue. I'm expecting a sizeable refund, the money could be in my account making interest, but it's not there as I'm waiting for Turbotax to fix their product. Hope you find a solution soon. Just checked and nothing, no update. It's been four days since I reported this issue. 

Thank you.