code # 95365 how to fix this?

[nerdboyjoe]

WTF? Look at the error message below after trying to reinstall. I've been installing TurboTax updates for many years. Never encountered garbage like this before.

[nerdboyjoe]

I had to completely uninstall and then reinstall TurboTax from the new build at this location: https://turbotax.intuit.ca/tax/software/download

The About Box is now updated. I have never had to do these extra steps before.

About Box before reinstall:

About Box after reinstall:

[WGM54]

I just did a full reinstall (I did not remove it, just reinstalled over it).  It seems to have worked.  When checking for an update manually it says it is up to date.  And lines 17599+17600 on Sch 3 now equal line 68140 on T636.  I split 50-50 with my spouse with capital gain (not loss).  I have not tried to Netfile yet.

[WGM54]

Opps typo above ..I meant T936

[rgrabo65]

Can you please share the phone number you used to call turbotax?

[mdefoe]

I am having the same issues.  There is an update available this morning but it takes me around in circles.  I can only open the program if I say "No" to the update.

I spoke at length (1 hour 50 minutes) on Tuesday to a Customer Service representative who was speaking to another "more knowledgeable" person at the same time - I shared my screen with them - they redid everything I had already tried and nothing worked (I am claiming 100% of the T3).  I have a net capital loss, but the capital gain from Box 21 of the T3 does not show up on line 68140 of the T936, and therefore I cannot Netfile.  The Customer Service rep was ALMOST as frustrated as me.  Her words - "there is an ongoing investigation" "it is a product defect".

I am almost relieved to know it is not me - I have spent hours on this and I've been questioning my own intelligence?!

[nerdboyjoe]

After jumping through some hoops to get this update installed (see my previous messages), I can verify that TurboTax appears to be correctly splitting capital gains between spouses now. Line 17600 and line 68140 on both me and my wife's tax returns are showing the same amount as in WealthSimple, which I successfully Netfiled from a few days ago. Also, the refund amounts are now showing the same in TurboTax as in WealthSimple. So I'm guessing that if I were to Netfile our returns from TurboTax now, it would probably work.

However, I'm not yet confident that this will allow people with capital losses to Netfile. As I mentioned in a post yesterday, there also seems to be a bug in CRA's code that checks for error 95365, and I believe the chances of this bug happening to people with capital losses is likely. I won't regurgitate that post here. Search for it. But the gist of it is that CRA's current code does not seem to look at line 17599 when doing the validation, which it should. There was a post on Reddit yesterday (mentioned in these forums by another user) where CRA did tell WealthSimple that CRA's validation code for error 95365 had a bug and they were working on it and that bug would affect every brand of tax software.

[rgrabo65]

I called in ....told me to uninstall and reinstall from scratch.

I did that.  Walked through easy step to check T3 info was there.  

Looked at Schedule 3...it seems OK

Looked at T936 and it has nothing.  

Not working for me - and I have net Losses on my wife's return.  Not sure if that is the issue. 

[Freddie44]

Also not working for me after a complete reinstall.  I have a capital loss in my wife's return.

[lishen]

It is still not working for me after reinstall.

The line 68140 in T936 is still empty. This is FRUSTRATING