When I log in to contact a tax expert both the call now and make an appointment options display a call back number that has not been in use for more than a decade. The correct number is in my profile (both profiles quicken and turbotax). The call back number that is initially displayed can be revised but no call ever comes. Through twitter I was able to convince intuit to have someone call my current phone number. When I finally received the call I confirmed with them that the more than a dozen requests displayed only the out of service number to them. Now after another marathon 5 hour phone session intuit just says the same crap over an over......use account recovery to update your number, update the number you see displayed when you ask for a call. Account recovery was done and my info is correct. I update the number one the request a call pop. THE SOFTWARE DOES NOT WORK. IT IS DRAWING OLD INFORMATION AND PRESENTING IT TO THE EXPERT SO I NEVER GET A CALL!
Where they able to help resolve your issue as of yet?
No, but here was some progress when a manager I was speaking with did acknowledge the problem and undertook to investigate why an incorrect phone number is provided to the tax expert team. A second manager called more recently and corrected the phone number in another account associated with my email that he found.
Thank you for the update. Happy to see you are receiving help.
Thank you for choosing TurboTax.
sebades1
Returning Member
Preet3005
New Member
jb8181
New Member
Lotte
New Member
ezpainting1943
New Member
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.