CRA reassesed me for 2021,22,23 because TurboTax submitted the ON CARE credit - how do I file a claim against TurboTax

[InigoMontoya0]

CRA reassesed me for 2021,22,23 because TurboTax submitted the ON CARE credit. This seems to be a common problem. How do I file a claim against TurboTax - all the links explaining how to file a "100% Accurate Calculations Guarantee" claim seem old or broken.

Tried calling support, but the wait is hours long - can a support person arrange to call or email me the information?

[TurboTaxAniqua]

This TurboTax FAQ tells you how you can submit a claim under the TurboTax 100% Accurate Calculations Guarantee: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/submit-claim-tur...

Thank you for choosing TurboTax.

[InigoMontoya0]

That link says:

Step 2

1. Go to our Contact Us page.
2. Follow the prompts and enter your information. Once you've entered your info, a phone number and incident ID will appear. Make a note of your incident ID.Call the number provided. A specialist will process your claim.

But there are no prompts on the Contact Us page or any place to enter information on the contact us page that I can see. Where do I find the prompts to enter the information and get an incident ID?

[TurboTaxAniqua]

Go to our Contact Us page. and enter your phone number; once you get connected to a product support, you can ask them for a case number.

[ChristineMarleau]

I purchased and used TurboTax to prepare my family 2021 to 2023 tax returns.

Two were reassessed by CRA for the ON CARE credit.

How do I apply for the TurboTax 100% Accurate Calculations Guarantee.

They should be reimbursed by TurboTax the interest and penalties charged by CRA

Please give me details on how to proceed.

[TurboTaxBrenda]

Please click on the top right envelope to send a private message, and I will assist you from there.

Thank you for choosing TurboTax.