CRA Result Code: 35-A

[marc44]

I am having the same issues and have tried some of the suggestions on this forum but nothing is working and I am about ready to get locked out from being able to Netfile

I tried contacting the number [phone number removed] but it is not a good number I think for calling from Canada as the number is for a different company

What is a number I can use in Canada?

[TurboTaxSusan]

@marc44 Please try this:

1. Go to My Info > Contact information
2. Is your mailing address outside Canada --> say yes
3. Does the CRA have your address on file? --> switch to No
4. Go back > Is your mailing address outside Canada? --> switch back to No
5. Navigate away from this page --> Continue

If you would like to contact our phone support team, you can call them at 1-888-829-8608. That is the phone number for TurboTax Canada.

[yauyeung]

It won't let me post the CRA phone number.  Here is the site https://www.canada.ca/en/revenue-agency/corporate/contact-information.html#tbl-personal

[Rbhil]

Dear Turbotax and entire community of frustrated filers who cannot get past this 35-A issue. 12 year Turbotax filer here, this year I had the same exact issue, spent hour upon hour and hours trying to rectify with all sorts of these hair brained ideas from tech not working, none of them. I called CRA direct and spoke to Netfile specialist there, he ensured me my profile was set up perfectly with my Canadian address and all was in order.

No matter what, each time using another one of my net file opportunities (8 between my wife and my tax return, leaving just one more left each... At this point the tech support I had online tried to suggest I start over and re-do the whole return and try to submit again,  all this after I spent many long nights and weeks preparing my return.. NO way, I already knew I had to go elsewhere as these guys do not know what they are talking about, all aimless attempts, Turbotax management you should be ashamed at yourselves, someone needs to get fired.

The bottom line is this, Turbotax you have sadly failed on your product and wasted precious hours and hours all across Canada of every faithful client you have only to have a bug in your system that you are too proud or too stupid to fix, wasting also all the time of all the assistants online trying to help every client here, and there is no fix for Netfiling!! and mailing in the return takes an extra 6 to 8 weeks of processing time

I finally decided to spend over two hours to copy form for from every detail of my joint family return into  Wealthsimple online (approved by CRA) and submitted via Netfile in one super simple click - done NO ISSUES. The only issue is with Turbotax

Turbotax rep afterwards did see their complete failure here and did set up to refund my $102 I paid, its in process and I had to delete my entire 2022 taxes with him prior, this also deleted all my years and years of memorized work I had done while being with them, gone poof! Honestly now going forward I may have to continue with Wealthsimple if they keep my info for next year. Turbotax you have lost a good client and probably thousands more on your failure here.

[Rbhil]

Turbo Tax Susan you have a sadly misguided belief that there is a fix here, there is none, the 2022 version of Turbotax is screwed there is no fix.

You should go up your chain of management and have them find the real problem and fix it for every hard working Canadian trying to use your platform to do their taxes,

you cant fix this, its needs a new program update to rid it of the US glitch

[jha0327]

I have the same problem and spent over 3hours talking on the phone with CRA and Turbo Tax.

My address info both in CRA and Turbotax is correct and has no problem. 

CRA will find the problem within the next 3 business days and will get back to me. Hopefully, it will work soon. Otherwise, I will use other software and ask Turbotax for reimbursement since I already paid for the Deluxe plan. It's a very annoying situation... 

[TurboTaxSusan]

@Rbhil I never claimed it was a fix. It's something that has worked for others, and might help someone without having to wait for the software to be patched.

@jha0327 Did you try this:

1. Go to My Info > Contact information
2. Is your mailing address outside Canada --> say yes
3. Does the CRA have your address on file? --> switch to No
4. Go back > Is your mailing address outside Canada? --> switch back to No
5. Navigate away from this page --> Continue

[Rbhil]

Did you try Susan's response, let us all know f it works, if so I may backtrack on my comment, I tried 6 different fixes, 

@jha0327 Did you try this:

1. Go to My Info > Contact information
2. Is your mailing address outside Canada --> say yes
3. Does the CRA have your address on file? --> switch to No
4. Go back > Is your mailing address outside Canada? --> switch back to No
5. Navigate away from this page --> Continue

[jha0327]

Okay, I will try 

[jha0327]

I can't find this quesiton: Does the CRA have your address on file?