Did I pay twice for your software?

[KonradF]

Yesterday I purchased TurboTax Standard from Staples and paid $39.89. I downloaded and installed the software and had to pay another $27.30 (presumably for online filing?). Is this standard pricing or did your online software not recognize that I already purchased a license. I just called the helpline twice and wanted to speak with a person. After replying to prompts I was twice offered a text or e-mail that was not relevant to my question. Please help.

[TurboTaxSusan]

The codes from TurboTax CD/Download will not work with TurboTax Online and vice-versa. If you need a refund, this page has information on how to get one: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbota...