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New Member
posted Oct 30, 2019 4:44:02 PM

Enter your prepayment or activation code here and click "Apply Rebate" to apply against your balance. I bot the CD versan at a store. How do i get a activation code?

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1 Best answer
New Member
Oct 30, 2019 4:44:03 PM

Hi, if you purchased TurboTax at a retail store that comes with a CD in the box, then you've purchased a desktop version of the software. This needs to be installed via the CD or via download. It sounds, based on your question above,  like you are using the online version, which is different. 

The difference between the product types are here: 

https://turbotax.community.intuit.ca/replies/3448448

24 Replies
New Member
Oct 30, 2019 4:44:03 PM

Hi, if you purchased TurboTax at a retail store that comes with a CD in the box, then you've purchased a desktop version of the software. This needs to be installed via the CD or via download. It sounds, based on your question above,  like you are using the online version, which is different. 

The difference between the product types are here: 

https://turbotax.community.intuit.ca/replies/3448448

Returning Member
Dec 16, 2019 3:22:02 PM

[phone number removed]9585

 

New Member
Feb 18, 2020 11:11:41 AM

Where do I enter activation code so that I can start returns?

 

Moderator
Feb 18, 2020 11:32:07 AM

TurboTax Online will only ask for a 11 character payment code when you are ready to file or print. But, if you would like to use it right away, then this FAQ shows you how: https://turbotax.community.intuit.ca/community/product-information/help/in-the-online-edition-of-turbotax-how-do-i-use-a-prepayment-code/00/873624

 

If you are using TurboTax CD/Download, it will ask you for your 21 character installation key when you start the program for the first time. Then you’ll have the option of activating the program online or by phone.

 

If you are using the U.S. version of TurboTax, this is the support site for the Canadian TurboTax. For assistance with U.S. versions of TurboTax, please visit: https://ttlc.intuit.com/

Intuit Alumni
Feb 27, 2020 3:39:17 PM

In TurboTax Online, there is no need to add your prepaid code until you are ready to file or print your return. After reviewing your return, the area to insert your activation code will come up.

 

For more information, please see the link below:

 

In the online edition of TurboTax, how do I use a prepayment code?

New Member
Feb 27, 2020 8:21:24 PM

Gentlemen, used your latest and greatest online standard product. All went well until I felt I needed some Assist and Review help. Getting trough the process I changed my mind and toggled the cancel It. I could not get it to work nor could I back up to that point...your system cleverly makes it difficult or possibly even impossible.

 

I’m a senior and my income is below your threshold for a free CRA filing. I didn’t use the service as I’m sure you can see; it has been an exercise in frustration!

 

Could you please restore my faith in your product and your company. I don’t want to be shuffled from person to person. A single email saying we’ve got your note, we’ve corrected the error would be terrific. You should be able to find all the information from your Transaction number T999738142 and user name Robn1397.

 

Respectfully

 

Robert Nuttall

 

 

Level 15
Feb 29, 2020 4:26:35 PM

@Robn1397

 

Can you please reach out to us directly and provide some more details that we do not want to share in this public forum? You can reach out to us in one of our Social Channels to discuss this, thanks

 

Level 2
Mar 4, 2020 7:54:59 AM

I have an activation code for TurboTax on line and is not working, what can I do ?

Level 15
Mar 4, 2020 11:32:22 AM

Can you please send us a PM on Facebook so that we could help.

Returning Member
Mar 5, 2020 2:28:22 PM

it wont let me sign in --wont take my user id 

Level 15
Mar 6, 2020 5:53:03 AM

Please contact us directly on either Twitter or Facebook private messaging for assistance

 

New Member
Apr 28, 2020 12:31:43 PM

I don't know where to put my activation code

Intuit Alumni
Apr 29, 2020 3:27:17 PM

If you bought the TurboTax CD/Download Edition from a retailer such as Costco, Staples, etc..., please look inside the package for your code. It will either be on a scratch card or on the CD, depending on which version you bought. You enter the 21 digits Installation Key Code when prompted during installation. Here is a TurboTax FAQ for your review, if needed:  Where is my TurboTax installation key?

 

If you have pre-purchased a payment code directly from TurboTax, then you would have gotten an email containing the code. If you don’t have the email in your inbox, look in your spam/junk folder or deleted items.

 

If you purchased the TurboTax Online Edition, you get an 11 digits coupon code. After doing your return, you will enter this code by going to the left side menu and choosing File then CRA Online Mail.   

 

If you still need help, we will need more information. Therefore, could you please meet us by private message on Facebook or Twitter to see how we can help you further?

New Member
Feb 10, 2021 7:56:18 AM

I'm trying to activate my account, but I am having trouble activating. I bought my turbotax at Costco yesterday and I have my 16 digit activation code. How do I use the code?

Level 6
Feb 10, 2021 8:20:41 AM

Sorry to hear you are having this issue. In order to help you with this, we will need more information.  Please contact us on Social media so we can help you further. You can find us on Facebook or Twitter

Thank you for using TurboTax.

New Member
Feb 24, 2021 10:21:49 AM

I bought turbotax at the store, it has no cd but a code number where do I enter it

 

Intuit Alumni
Feb 25, 2021 12:17:56 PM

We can help you with this. Whether you are using our TurboTax Online or CD/Download version, please follow the link below relating to your version of choice to receive the guidance you need.

 

In the online edition of TurboTax, how do I use a prepayment code?

 

Understanding your TurboTax product licence code

 

Thank you for using TurboTax.

Returning Member
Mar 3, 2021 11:36:23 AM

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Intuit Alumni
Mar 4, 2021 6:33:00 AM

In order to help you with this, we will need more information.  Please contact us on Social media so we can help you further. You can find us on Facebook or Twitter

 

Thank you for using TurboTax.

New Member
Mar 8, 2021 12:17:35 PM

how do i find my return.? it did not put a shortcut on the desktop. 

Intuit Alumni
Mar 8, 2021 3:24:36 PM

We can certainly do our best to help you locate it.

 

If you used our TurboTax Online - you will need to sign back into your Online Account using the same credentials you used to complete your return. Please follow this next TurboTax FAQ link to answer a few questions:   Why can't I find my return?    

You can also follow this TurboTax FAQ if needed: Where do I find a copy of my filed return in TurboTax Online? 

 

If you used TurboTax CD/Download, please follow this next link. I'm using TurboTax CD/download edition but can't find the file on my computer that contains my tax ... 

 

Thank you for using TurboTax.

Returning Member
Apr 22, 2021 8:24:45 PM

How do I get my activation code to work so that I can start my tax return.  I have prepaid for the Premier Online Edition.  

New Member
Jan 5, 2023 3:06:33 PM

the 16 digit activation code supplied does not work

Moderator
Jan 6, 2023 6:15:56 AM

@mallgorn123

 

First, please make sure that you have purchased the right product. The Activation codes for TurboTax Online will not work with TurboTax CD/Download (which uses licence codes) & vice-versa.

 

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came inside the package. It is not on the outside of the box or on your receipt.

 

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?

 

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2022 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?