Error 960576 even after double checking the boxes suggested

[TurboTaxSusan]

@ApplesID I will pass on the info that you have shared. 

If you are locked out of NETFILE, you can call the CRA to get unlocked. 

[ApplesID]

This is the first time I experienced being locked out. Is this locked out refer to this client only? Because I still have other taxes to do including myself. 

[TurboTaxSusan]

@ApplesID It would only be for that individual tax payer.

[farrierfamily21]

I received the same code (960576) and got around it by filing the tax return with no income first (my wife's) and that went through with no problem. Once hers was filed, I tried my own again and it worked.

Best of luck!

[efn_ph]

I have the same error code as well. The only issue I'm having is number 1 article 1. Spouse net income is zero, changed the value to "1", but same error is showing up. Can't submit spouse's tax return first as well because no SIN is available.

[TurboTaxBrenda]

If  your spouse is a non-resident of Canada they can't NetFile their return you will need to print and mail it out. You will need to enter all zero's as their social insurance number. Please read the CRA information found here, as it will advise  you if you need to file for your spouse or not. 

Thank you for choosing TurboTax.

[gurvindersadora]

Thank you for helping. 

I had the same error messages. 

I did the same, deleted BC rental credit and it worked.

[efn_ph]

I didn't have a problem for the prior years. Just for year 2023 with the NEW BC RENTAL CREDIT. If i am not claiming the NEW BC RENTAL CREDIT thru NETFILE.  Is it possible to claim by paper?

[TurboTaxSusan]

@efn_ph You can NETFILE your return without the BC Rental Credit now. Then you can either REFILE later when the issue has been resolved, or mail in a T1 Adjustment Request to add the credit.

[efn_ph]

As per the Canada Revenue Agency (CRA) Error 960576 is:

There are entries on lines 60575 and/or 60576 on the Form BC479 for the British Columbia renter’s tax credits and one of the following situations applies to your client’s return:

1. The following information is required, if applicable:
   1. The net income of your client’s spouse or common-law partner. Where this amount is zero or negative, enter “1” on line 9918. LINE 9918 CAN BE SEEN ON FORMS METHOD UNDER NETFILE BUT THE OPTIONS FOR ANSWERS ARE "YES" AND "NO" ONLY.
2. The universal child care benefit (UCCB) reported by the spouse or common-law partner, or the UCCB repayment reported on line 21300 on the spouse’s or common-law partner’s return. 
3. The registered disability savings plan (RDSP) income reported by the spouse or common-law partner, or the RDSP repayment reported on line 55360 on the spouse’s or common-law partner’s return.

AS PER CRA. AMMENDMENTS FOR LINE 47900 PROVINCIAL TAX CREDITS SHOULD BE MAILED WITH T1 ADJUSTMENT FORM AND SUPPORTING PROVINCIAL FORM