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NONJ
New Member

Error in 'file' status

This is my first use tax refund

i was worked in  canada until 2019 june to december.

i trying to make my T4 Tax Refund in my home in South Korea ( not in canada anymore)
but your site has problem in 'file' step.

 

this is the problem part.


This is make me crazy.This is make me crazy.

 

 

 

 

 

 

 

 

 

 

i checked my mailing address outside of canada and non-resident, but at the last step, 'file'

your site make error with outside of canada address and keep impose write canada or US address.

please i can finish rax refund

 

 

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1 Reply

Error in 'file' status

The page where you are getting the error message is not the filing page, it’s the payment page. The info on this page isn’t being sent to the CRA. TurboTax Online will only take a Canada or US Credit card as payment, so it will only accept a Canadian or US address on the payment page. If you are using the Free version, you can put anything there, since you will not be using a credit card. You can put in your old address in Canada or whatever, just to let you through.