Error Occurs When Filing Taxes for the First Time

[falshami]

Hello, 

I am an international student that worked part-time during 2022. I tried filing my taxes earlier, however, I got faced with an error that prevented me from doing so. Although I tried troubleshooting the problem in many ways, the issue remains unsolved. The following is the error message that pops-up when I try to file my tax: 

Message from the CRA:CRA Result Code: 15

Your account is locked. If you need assistance, please contact us. contact us

You have 2 options:

• Recommended - Try NETFILE again in a few minutes.

Please note: You only have 5 attempts to NETFILE your return before the CRA will lock you out.

If the problem persists, please contact TurboTax Customer Support for assistance.

• Print and mail your return to the CRA.

[TurboTaxBrenda1]

If this is your first time filing a Canadian income tax return you will need to print and mail  your return.

Thank you for choosing TurboTax.