Follow-Up on Refund Request – Payment Not Found

[JIWON YU]

I have requested my refund.It has now been more than the stated 5-7 business days, but I have not yet received my refund.

Additionally, when I enter my information to request a refund, I keep receiving the message: "We are unable to find this charge. Please check the date and amount and try again." However, I made this payment using my credit card, and I have accurately entered all required information. What to do?

[TurboTaxSusan]

Your refund has been processed, and the amount has been refunded to the credit card that you used to make your purchase.

Thank you for using TurboTax.