Are you using TurboTax CD/Download or TurboTax Online?
Using turbo tax online. Just want to enter my new key to get started
Please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.
If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.
You will need to download the TurboTax software from here, and then enter the license code when it asks for it.
Thank you for choosing TurboTax.
I am trying to install 2024 and I get to a point when the program is looking for updates. At that point I get a message that I am not connected to the internet. Obviously I am.
I tried reinstalling over the previous installation and then I tried uninstalling and installing again. Each time I received the same message, that I was not connected to the internet.
I think I need more assistance than a link to 100 pages of possible solutions.
@DavidR22 We are aware of this issue, and are working to resolve it ASAP.
Thank you for choosing TurboTax.
I am trying to install 2024 and I get to a point when the program is looking for updates. At that point I get a message that I am not connected to the internet. Obviously I am.
I tried reinstalling over the previous installation and then I tried uninstalling and installing again. Each time I received the same message, that I was not connected to the internet.
Bought home and business program online for $150. Ads say good for 12 users. First person used the code , sent to second. 2nd used the code , 3rd tried the code. We got error 608. Telling us CODE ALREADY REGISTERED , NO MORE ALLOWED. What does our family do. This is our 10th year doing turbo tax this way
@Rickie B TurboTax Desktop can be installed on 3 different computers but, what's different this year is you have to sign in to your Intuit account to activate. It's one license code per account. This means, if the code was activated under one account, it cannot be activated under another one. We suggest you to read this article for more information.
You can use this link to contact product support.
Thank you for choosing TurboTax.
I purchased turbtax standard at costco today and I am having difficulty executing the download???
i have been using turbo tax for years using the cd and not problems, but the download is presenting problems
can I just return it to costco and get a refund???
@rensford Can you please provide more information about your problem? Are you seeing an error message?
I bought a 2024 turbotax standard from Walmart. It will not except the 12 didget code from the turbo tax package
@Tryand tryandtry First, please make sure that you are using the right code - there should be 16 characters, not 12.
Also, with TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the 2024 TurboTax edition you need (for Windows).
If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.
Purchased download tax from Costco. The Licence Code does not work
I have an Apple Mac. For the last 10 years I ran a Parallels SW partition for Windows. This was done
to accomodate Turbotax. In the process of upgrading. Do I have to continue to run a separate Parallels environment or do you a version that's compatible with Apple MaC O/S.
Let me know,
Rod Stableforth