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    Find CRA Netfile error information >> HERE!
    raven504
    New Member

    How do I unlock netfile . this is due to error codes that dont make sense?

    now code 15 is showing
    posted
    Sunday
    last updated ‎April 13, 2025 8:18 AM
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    1 Reply
    TurboTaxAniqua
    Moderator
    Moderator

    How do I unlock netfile . this is due to error codes that dont make sense?

    If your account is locked due to reaching a max of 5 attempts and getting an Error Code 15.

     

    1. Contact the CRA's general enquiries line at 1-800-959-8281
      • Inform the agent that your NETFILE account is locked (not your CRA My Account)
      • Ask them to unlock your NETFILE account specifically

    Thank you for contacting TurboTax.


     

    Sunday
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    548
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