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settmcl
New Member

I am trying to connect my computer to assist and review agent. there seems to be a setting within the computer that is blocking the connection?

 
2 Replies

I am trying to connect my computer to assist and review agent. there seems to be a setting within the computer that is blocking the connection?

Are you using TurboTax CD/Download or TurboTax Online?

settmcl
New Member

I am trying to connect my computer to assist and review agent. there seems to be a setting within the computer that is blocking the connection?

Hi, thanks for replying - using download. Problem solved - pop up blocker issue lol! Needed to visit a few locations in computer settings before we were able to talk.