Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
rodnolan
New Member

I authenticate with CRA (trying to use Auto-fill) but I am not prompted to verify my SIN and TurboTax just shows Connecting to the CRA... Is this feature broken?

 
1 Reply

I authenticate with CRA (trying to use Auto-fill) but I am not prompted to verify my SIN and TurboTax just shows Connecting to the CRA... Is this feature broken?

Please make sure you don't have a pop-up blocker on. Also check to see if a pop-up has opened behind the window that has TurboTax in it.

 

You can also try clearing your browser cache (or use a different browser) and trying again. 

 

 

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.