Sorry to hear you are having this problem. We have included for your information, our TurboTax FAQ about NETFILE. Please review the Netfile ineligibility list to see if any of the situations apply that would have disallowed the return to be netfiled.
In our next TurboTax FAQ link, you will find how to verify if the return was sent to the Canada Revenue Agency.
How do I find my NETFILE confirmation number?
If further help is required, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page.
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