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supermancsm
Returning Member

I would like to report a bug for the 2023 Revenu Quebec Schedule R -F-V (2023-12)

After contacting Revenu Quebec to get an explanation on difference of amount due. It was determined that the wrong amount was being reported on line 14 of Schedule R.

 

There is a bug on line 14 of Schedule R of the Revenu Quebec where the wrong amount is reported from RL-1 Slips.

 

Line 14 indicates "Total of the amounts from box I or your RL-1 Slips (if box I is blank, use amount from box A of the RL-1 Slip)"
Box I of RL-1slip is not bank, it has amount of 0.00$ but it reports the amount from box A of RL-1 instead.
The RL-1 Quebec Slips does not allow writing to box I.


The verified previous versions of Trubo Tax and the proper amount was being reported.
Now I have to pay additional amount to Revenu Quebec because of this error.


5 Replies

I would like to report a bug for the 2023 Revenu Quebec Schedule R -F-V (2023-12)

We recommend that you contact our phone support team so that they can send for an investigation on this issue. Meanwhile, you can put in a claim for a 100% calculation guarantee. 

 

Thank you for choosing TurboTax. 

supermancsm
Returning Member

I would like to report a bug for the 2023 Revenu Quebec Schedule R -F-V (2023-12)

where do I go to submit the claim?

I would like to report a bug for the 2023 Revenu Quebec Schedule R -F-V (2023-12)

This TurboTax FAQ tells you how to submit a claim under the TurboTax 100% Accurate Calculations Guarantee:

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/submit-claim-tur...

supermancsm
Returning Member

I would like to report a bug for the 2023 Revenu Quebec Schedule R -F-V (2023-12)

Hi, when I follow the instructions from the link provided, there are no prompts to enter info as indicated on

step 2

  1. Follow the prompts and enter your information. Once you've entered your info, a phone number and incident ID will appear. Make a note of your incident ID. Call the number provided. A specialist will process your claim.

I would like to report a bug for the 2023 Revenu Quebec Schedule R -F-V (2023-12)

@supermancsm 

 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.