"This will help our customers, as it now saves your license code to your TurboTax account."
"It makes the process much easier, as when you are logged into your account when downloading on a new computer, the license code will already be there for you to click on"
lol - this is complete BS. Don't act like this is a consumer-friendly change. How does this "feature" make my life easier?
Before all I had to do was enter a code and I was good to go. Now I have to coordinate with another person, have them provide me with their password and 2FA code so I can log into THEIR account to enter the code?
This isn't just inconvenient - it's straight up a security and privacy risk.
Why do we need to be sharing sensitive passwords and codes with each other?
Why do I have to file my personal taxes under someone else's account for them to possibly have access to?
And why are we all finding out about this change only AFTER we've purchased the software and go to use it?
Your website makes no mention of this:
This has never been an issue in the 10+ years my family has been using TurboTax.
If you want to make these kinds of anti-consumer changes, fine, it's your product - but acting like this is in the best interest of your loyal customers is just straight up insulting.
@Ormannishe Thank you for your feedback. We will pass this on to the assigned department.
can we know what the assigned department is ? what the heck ?
Tomcar09
Level 1
mangotaxes
Level 1
bakerandrea998
New Member
Chuparosa
New Member
nmalmkvist
New Member
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.