Licence code required after update of software.

[s-coad33]

The Turbotax software said that there was an update available. I downloaded it, but Turbotax is now asking for my licence code. I can't find the e-mail that I was supposed to have received upon purchase. How do I get my licence code?

I have been using Turbotax for years, and I have never been asked the licence code a second time.

[TurboTaxSusan]

For more assistance with this issue, please message us on social media or contact us by phone.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

[Oma]

I purchased Turbo Tax on line when I was first notified by email.  Since then I can't find email with the licence code.  Please send it to me so that I can work on my income tax. Thanks

[Oma]

Can you not help me with this?

[TurboTaxSusan]

@Oma 

Sorry, please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

[Travlr]

Same problem, called the number above.....and they sent me right back to the "Where is my TurboTax licence code?" page on your website.

Do NOT need to go around in a circle of phone-web[product key removed]ge-phone-etcetera; I need the licence code itself.

[TurboTaxSusan]

@Travlr 

I have re-sent the receipt. Please check your junk/spam folder if you don’t see it in your Inbox in a few minutes.