License Codes - A Refile causes the Counter to count the same person a second time

[LLM2581]

The following situation pertains to the desktop version of Turbotax.  I used up 1 license code (8 returns above $25,000) and I switched to a new license code.   I had to submit an amendment to a return which was counted under my first license code.  Unfortunately Turbotax counted this person a second time.  Even worse, as a result of double counting this person, I may have to go over my 20 maximum returns that I am allowed to file with the CRA as a private individual.  Alternately I may be forced to buy the software again to obtain a new license. Please advise as to next steps to resolve this situation.  Thank you, in advance, for any assistance that you can provide.

[TurboTaxGinette]

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email, say NO then say "speak to a representative" and hold the line. Ask for an escalation if the issue is not resolved.

​​​​​​​Thank you for choosing TurboTax.