Line 12000 - Glitch?

[Arlene1947]

Hi - There appears to be a software glitch in the 2024 income tax software.  I have reported NO Dividend amounts in the return, yet an amount of money automatically appears at line 12000.  I have called and spent the last 45 minutes trying to get this resolved, and no-one there seems to be able to override this glitch in the system.   Please HELP!!   

Thank you.

[TurboTaxSusan]

Did you use Auto-Fill? Do you have any slips that might have dividends reported on them? Dividends are usually shown on a T5 Slip, T4PS Slip, T3 Slip or T5013 Slip. Are you using TurboTax Desktop or TurboTax Online?

[Arlene1947]

No, I didn't use Auto-Fill.  And there were no dividends to report from any of the T-forms that you listed.

I am using the desktop version of TurboTax.