lost licence codes

[modestyjack]

I have downloaded replacement Turbotax Canada programs for 2019, 2020, and 2021. I cannot find/recover the original licence codes. Can you help?

[TurboTaxGinette]

Is the email associated with this account still valid? Please answer this question with a YES or NO only.

Unfortunately, there is no record of the 2019 software, you may have bought it at a retail store?

Thank you for choosing TurboTax.

[modestyjack]

Yes.

I may have purchased the 2019 software at a retail store.