After my latest update (I was just in Turbotax 2 days ago), all my files and folders are gone, going back 15 years. I've always used the desktop version and everything WAS working fine 2 days ago. I can find the program in my external hard drive but that was updated 2 months ago so most of my data that I had entered is gone. I've done searches on Windows Explorer and nada!! Where the heck did they go and why??
Unfortunately, we do not have access to your returns due to privacy and security reasons. Everything must be saved on your operating system because you used the desktop version. If that data is lost due to a Windows update, there is not another way to get it back. You can reach out to Windows/Microsoft support; they might be able to assist (1-800-642-7676).
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