Need turbotax admin advice - 95365 error with a capital loss

[rgrabo65]

Is turbotax going to provide a fix for those with a capital loss, or are they telling us to print it out and send it via mail?

If they do not provide a working, timely fix for this, I will never buy this product again, and will do my best to inform everyone I know not to ever do business with Intuit.

[rgrabo65]

Bueler?  Anyone…anyone?

[TurboTaxSusan · Accepted solution]

The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA certified tax software across Canada.

TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.

If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it? 

Error codes: 2508, 2515, 45555, 45566, 90308, 95031, 95033, 95034, 95365, and 99915.

Thank you for choosing TurboTax.

[klamity]

95365 is not resolved, all the most recent threads in the Troubleshooting board are this error as of posting this. It appears to be a Turbo Tax software issue where T936 is not populated from T3s properly when there is capital loss.  TurboTaxSusan you are incorrectly marking these solved. 

[TurboTaxAniqua]

@kevincvlam This is not a TurboTax issue.  The CRA has confirmed that this issue is affecting all CRA certified tax software. 

TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians. 

To support taxpayers in navigating these CRA errors, the TurboTax Canada blog is being regularly updated with the latest information on NETFILE error codes, CRA-approved workarounds, and expected resolution dates. 

[HarleyW]

I agree with klamity's statement.  This is a TT issue when there is a capital loss.

[rgrabo65]

Form 936 still is not populating - as of May 14 2025.

[dpk4]

95365 error not fixed as of April 14th. Tried everything. Not a CRA problem. TT problem. Any idea when will this get fixed?