I've encountered an issue at the filing stage. Notification reads:
"CRA Result Code: 37
The Canada Revenue Agency was unable to process your return because of one of the following reasons:
A date of entry was indicated without indicating the residency status as immigrant.
You indicated a residency status of immigrant without providing a date of entry.
Make the necessary corrections and try again."
Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.
Hi @TurboTaxSusan! Thanks for your help, can you please DM me a support ID so I can speak with a specialist? I've reached dead ends after being sent links by the automated system and it will not allow me through to speak with a person.
Hi @TurboTaxSusan! Thanks for your help, can you please DM me a support ID so I can speak with a specialist? I've reached dead ends after being sent links by the automated system and it will not allow me through to speak with a person.
When you can phone support, tell the computer you want to speak to an agent. You may have to repeat yourself. Then when it asks if you if you want a text message, say no. It should then start asking you for your phone number and other info needed to transfer you to an agent.
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