Nettle error 84 - #95365

[mpiatti]

@TurboTaxAniqua 
TurboTax is preventing me from filing my taxes when I need it, and this is completely unacceptable. People rely on tax software to file as soon as they need to, and delays like this defeat the entire purpose of using TurboTax. If this issue isn’t fixed within 24 hours, I expect a full refund, as I’ll be forced to find alternative software. This needs to be resolved immediately.

[TurboTaxAniqua]

@Stevie Dee We understand your frustration.

We are working with the CRA on a resolution ASAP. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

Thank you for choosing TurboTax.

[Ben6529]

Any idea when we can expect this issue to be resolved? Do I need to pay to do my taxes elsewhere as it is April already. Adds so much stress to a stressful time.

[TurboTaxAniqua]

@Ben6529

We are aware of this issue and working with the CRA on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

Thank you for choosing TurboTax.

[jmack66]

Any time line on the fix as my return is pending the resolution.

[jmack66]

Totally agree. It should not take weeks for the "experts" to provide a resolution to their own software. Issue a refund to all impacted and move on. 

[TonyP6]

I am at the latest build Version 00.01.62 Build 6007 068G25 and I am still seeing this alert when I try to file:

Code: #95365 - There is an entry on the Form T936 and/or on the Schedule 3 and one of the following situations applies to your return. Please verify your entries and make any necessary corrections.

1. You reported a capital gain from a T3 slip on line 17600 of Schedule 3. An entry is also required on line 68140 in Chart A of Form T936. Line 68140 cannot be less than line 17600.

2. There is an entry on line 68140. You also have to report a capital gain (or loss) on line 17600. If the total of your capital gains (or losses) from all your T3 slips is zero, your software should generate an entry of "1" on line 17600.

3. There is an entry on line 68140. You must also have an entry on line 68150. If line 68140 minus line 12 in Chart A is zero, your software should generate an entry of "1" on line 68150.

4. There is an entry on line 68150. An entry is also required on line 68140. Line 68140 cannot be less than line 68150.

[TurboTaxSusan · Accepted solution]

The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA certified tax software across Canada.

TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.

If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it? 

Error codes: 2508, 2515, 45555, 45566, 90308, 95031, 95033, 95034, 95365, and 99915.

Thank you for choosing TurboTax.