Northern Living Deduction glitch

[ct38]

there is a glitch in the when doing the northern living allowance, I keep having to re-start my return

[TurboTaxSusan]

Are you using TurboTax Desktop or TurboTax Online? What year are you doing taxes for? What happens when you are filling in the northern living allowance section?

[ct38]

Using Turbotax online, I fill in the dates I was living in zone B, hit next . Then get whats seen below

[TurboTaxSusan]

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

[ct38]

Still same issue, will call in when I have time....or maybe just use hrblock online hahhahaah

[Garyonfirst]

Same thing is happening to me.

[TurboTaxVeronique]

Our teams are working to resolve this issue but to help them collect all the information they need, we invite our customers to contact product support to report it. 

Product support team has access to some tools, we don't have here in this Community and escalate technical issues, if needed, to the proper TurboTax team.

Thank you for choosing TurboTax.

[ct38]

Support number given is just a robot. Even less help than this was, can't figure out how to talk to a live agen

[TurboTaxSusan]

When the answering machine starts speaking, tell it what your issue is. Then when it asks if you want it to send you information by text message or email, say no. Then it will collect some info and transfer you to a live agent.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

[User 87]

I have same issue and trying everything how can support help me manually enter these numbers themselves?