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not able to open my account. my location and mobile number is different now.

Hi, I am trying to file my 2020 Tax return through TurboTax.ca. Last year I filed my tax through TurboTax and therefore I have an account. 

Recently I moved to a different place and my old phone number is not working. 

I am trying to open my TurboTax account but it is not opening. I need to file my 2020 tax so please help me 

 

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not able to open my account. my location and mobile number is different now.

If you are trying to login to TurboTax Online, please try using this page to recover your account information: https://ww1.2020.turbotaxonline.intuit.ca/recovery

You can try with your email address if you no longer have access to phone number on the account.

 

If that doesn’t work, please use the form on this FAQ: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/account-recovery-request/00/...