Previous Year Returns not available for 2022, 2023

[kwalton2025]

I filed with turbo tax expert for the past two years, and copies of my returns are not available on the portal, only the ones I filed myself for previous years. I can't find any way to contact anyone, no phone, no email

Can anyone help?

[TurboTaxSusan]

Do you have more than one username? If so, your returns might be in another account.

If you would like to contact our phone support team, you can call them at 1-888-829-8608.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.