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    Fr4nceB
    New Member

    Product Error

    I purchased Basic which includes Charitable Donations but won’t allow me to enter - prompts me to upgrade to Standard. Same with Medical Expenses. Have been using Basic for years.  Very frustrating not to be able to speak to a person. Please advise how to contact a human.

    posted
    ‎April 13, 2023 3:07 PM
    last updated ‎April 13, 2023 3:07 PM
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    TurboTaxSusan
    Moderator
    Moderator

    Product Error

    In TurboTax CD/Download, the upgrade is optional. Just click continue if you don't want to upgrade.

     

     

     

     

    ‎April 15, 2023 5:54 PM
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