Discuss
Discover
  • Community basics
    • Support
  • TurboTax™
    • TurboTax.ca
    Open TurboTax

    Why sign in to the Community?

    • Submit a question
    • Check your notifications
    or and start working on your taxes
    Close icon
    Do you have a TurboTax Online account?

    We'll help you get started or pick up where you left off.

    Yes No
    cancel
    Turn on suggestions
    Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
    Showing results for 
    Search instead for 
    Did you mean: 
    Announcements
    Fr4nceB
    New Member

    Product Error

    I purchased Basic which includes Charitable Donations but won’t allow me to enter - prompts me to upgrade to Standard. Same with Medical Expenses. Have been using Basic for years.  Very frustrating not to be able to speak to a person. Please advise how to contact a human.

    posted
    ‎April 13, 2023 3:07 PM
    last updated ‎April 13, 2023 3:07 PM
    0
    1
    2,227
    Reply
    1 Reply
    TurboTaxSusan
    Moderator
    Moderator

    Product Error

    In TurboTax CD/Download, the upgrade is optional. Just click continue if you don't want to upgrade.

     

     

     

     

    ‎April 15, 2023 5:54 PM
    0
    2,201
    Reply

    Unlock tailored help options in your account.

    Related Content

    Bud7
    SUZFORTIN
    dixius99
    nadia_ash1
    user17519970929