2024 turbotax not updating

[GGlynx]

Same problem, Apr. 3rd.  I get all the prompts for installing the upgrade, then a window briefly pops up, then nothing at all. What's the fix Intuit Support?

[paulinem]

I am having the same problem. Please help.

[questionsforever]

same here. update crashes. 

even the bug fixes have bugs!

[CB2219]

Just spoke with TurboTax Support - they advised to open the program, hit yes for the update (because no was not an option), when it pops up to make changes to the computer - hit "No". I did that and it opened and I was able to access my work. The support person I spoke to is reporting the issue to IT. 

[ManyTaxQuestions]

I have the same issue. Turbotax has gone downhill. 

I've purchased for over 10 years  (probably closer to 15 or 20 but i lost count) and everything has been fine.

This year has so many issues and Turbotax just gives the runaround and does not fix their errors. 

I purchase for convenience and this year was the entire opposite. I probably could have just paper filed quicker. Getting the runaround on their error for 3 weeks. 

Most likely my last year purchasing. Huge regret purchasing when there are so many free options or lower cost better and more responsive options out there. 

[ManyTaxQuestions]

I have the same issue. Frustrating.  

[GGlynx]

I also tried re-installing the app as recommended by TurboTaxAniqua and now TT crashes immediately, warning "TurboTax has encountered a corrupt or incompatible resource file. You must reinstall TurboTax"

My bad...you must make sure to UNINSTALL first and then INSTALL.   This sequence worked for me and preserved my tt24 files in C:\Users\xxxx\OneDrive\Documents\TurboTax\2024.  I had however made a copy just in case.

At least, at this point, TT starts and I can load my tt24 files to continue working on them.

[ManyTaxQuestions]

I think if there are so many people with the same error. It is clearly their software issue. 

[JG-Calgary]

I too am having this same issue...

[CanuckOO]

Exactly the same problem Agent said they are having a problem with update. Try again tomorrow. Annoying because I want to Netfile my return.