Activate Code rejected

[Gmar79]

I have purchased my Premier edition again this year from Costco and I know last year I was unable to activate, but I can't remember the issue, an agent for Turbo Tax had to manually activate it, this year again I went to the Turbotax.ca/activate, I was signed in but it tells me my code is invalid, I have tried on my desktop, my iphone and it is not working, why is this no difficult?

[TurboTaxAniqua]

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? 

Please keep in mind that the code can only be used once per account. Using the code again will result in an error message. It can only be linked to one account. Additionally, TurboTax Online and TurboTax Desktop codes are not interchangeable. 

Thank you for choosing TurboTax.

[user17730749825]

I purchased the Deluxe Online Ed from Costco and my activation code is being flagged as "invalid". I've attempted download 3 times and will not work

[TurboTaxAniqua]

There is a difference between a license code (for Desktop) and an Activation Code (for Online). These codes are interchangeable.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? 

Please keep in mind that the code can only be used once per account. Using the code again will result in an error message. It can only be linked to one account. Additionally, TurboTax Online and TurboTax Desktop codes are not interchangeable. 

[bikeeatdrive]

I have the same problem and mine won't activate.  I purchased the right verson.

[TurboTaxBrenda]

Can you please send me a private message with your code so that we can verify it at our end?

Thank you for choosing TurboTax.