Calculation error in turbo tax. Anybody have this issue? CRA amended it to increase my payable - seems like it was the CWB but, could be incorrect.

[user17739689050]

I did call, unfortunately they weren’t any help. 

[TurboTax_Susan]

@user17739689050 Have you already filed the return and gotten a NOA? 

[user17739689050]

Yes, I filled them and that’s when she was told there was a calculation error. Everything appears correct except line 42000 

[Ctokarchik]

I contacted Turbo Tax and they were no help at all.   I want to trust Turbotax and have confidence as I do multiple family returns yearly.  Basically they didn't want to check into it or followup.  The guy even told me it has never happened before (between yawns).  The guarantee is useless as it only helps if you have penalties or interest.  My daughter has her NOA and we are challenging.  I am hoping CRA can explain exactly where the problem is, but not holding out hope. Transparency is not their thing.

[TurboTax_Susan]

@Ctokarchik @user17739689050 You said that Line 42000 - Net federal tax was changed, but what about Line 45300 which is the line for the Canada workers benefit (CWB)? Is the difference in Line 42000 the amount TurboTax shows Line 45300?

[user17739689050]

The amount for line 45300 is $984. It shows the same in turbo tax and cra. The difference of her actual refund is $854. 

[Ctokarchik]

No, Line 4530 is exactly the same in Turbo Tax as CRA.  The difference is line 42000.  Her Non Refundable tax credits are more than her taxes, which makes sense since she makes less than the basic personal exemption yet somehow CRA shows she owes $850 which is then being deducted off her CWB.  

[TurboTax_Susan]

@user17739689050 It might have been that the CRA took away the CWB, because if your child is not eligible for the credit, it should not be showing on their TurboTax return. Is the number of months enter on her T2202?

[user17739689050]

She doesn’t have any dependents 

[Ctokarchik]

No they didn't take away her CWB... the only line they changed was Net Federal Tax, and they said that was because of a calculation error on Turbotax