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jessikaD
New Member

Can't change online version from Assist and review to premier - from 2020 for my 2021 version

Somehow my 2020 declaration was recorded as I used assist and review which I didn't pay for. This year when I try to import my data to a new declaration and try to choose a version without assist and review I can't. 

 

The buttons on the website are broken as no action are triggered. The problem is there in both French and English version. If I choose to continue with Assist and review everything works fine, it looks like it was assumed once you get assist and review you would never change version.

 

 

1 Reply
jessikaD
New Member

Can't change online version from Assist and review to premier - from 2020 for my 2021 version

Video screen capture of issue: https://www.youtube.com/watch?v=3qGcLOglXY4