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Can't enter licence code to start turbotax 2023

When I try to enter my licence code to start TurboTax 2023 it ignores the keyboard. So I can't type in the code and can't start the software...

 

I have uninstalled, re-downloaded, re-installed and rebooted but still can't type in the code.

1 Best answer

Accepted Solutions

Can't enter licence code to start turbotax 2023

Try using the tab or arrow keys to get the cursor into the text box so that you can type in the code.

View solution in original post

14 Replies

Can't enter licence code to start turbotax 2023

So it works perfectly on my old crappy desktop, but it doesn't work on my brand new Lenovo laptop .....

Can't enter licence code to start turbotax 2023

Try using the tab or arrow keys to get the cursor into the text box so that you can type in the code.

Can't enter licence code to start turbotax 2023

That worked -- thank you!!!!

Joy1950
New Member

Can't enter licence code to start turbotax 2023

It is not working on my installed cd 2023

Can't enter licence code to start turbotax 2023

@Joy1950 

 

Try changing the scaling settings of Windows to 100% if it's not already set to that. You can also try setting your screen resolution to 800 x 600, enter the licence, and then change the screen back to normal.

 

You might also be able to just move your mouse the blank screen and find the license code box by watching for the cursor to change.

4CriC5
Returning Member

Can't enter licence code to start turbotax 2023

No problen with the cursor as is blinking on the screen

Can't enter licence code to start turbotax 2023

Do you see where you are to enter your license code?

4CriC5
Returning Member

Can't enter licence code to start turbotax 2023

Even with the curser blinking, I cannot enter the licence code. I tried several times but the space remain blank while the curser keeps blinking. Is there another way to enter the code?

4CriC5
Returning Member

Can't enter licence code to start turbotax 2023

Yes, I see where to enter the code