Can't enter licence code to start turbotax 2023

[TurboTaxBrenda]

We suggest uninstalling and reinstalling TurboTax software this time open up Microsoft Edge download from there.  Here is where you can install from.

Thank you for choosing TurboTax.

[Dennis Hunter]

can't enter licence code

[TurboTaxSusan]

@Dennis Hunter Are you using TurboTax CD/Download or TurboTax Online? What happens when you try to enter the code?

[burger2]

My cursor is there but it is not accepting my numbers/letters when i type in

[TurboTaxSusan]

@burger2 Please try reinstalling TurboTax using the download from our website.  You can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.