code # 95365 how to fix this?

[Jobber9]

I'm doing taxes for my friend and he is not splitting his T3 with anyone and he still got the same code # 95365 error as I am having when splitting a T3 50/50.  

However, I'd like to try dividing all the T3 amounts in half and try netfiling again.  Does anyone know how the restrictions work with failed netfiling attempts before being locked out by CRA?  I've heard it's 5 attempts in 24 hours - has anyone had experience with this?

[TurboTaxAniqua]

We are aware of this issue, and working with the CRA on a resolution.

We appreciate your patience.

[Robert216]

How is it so hard to take a number from one box and put it in another? Or fix the software not doing that?

[Hudson6]

Please let me know when error code 95365 is fixed by emailing me

[nerdboyjoe]

Since we are seeing no visible progress in getting a fix the code 95365 error and the related error of not being able to calculate a spousal split (e.g. 50/50) of the capital gains entered on the T3 form, I'm starting to make alternate arrangements, just in case we get too close to the April 30 filing deadline without a resolution from Intuit.

Today I opened a Basic (i.e. free / pay what you want) account with WealthSimple. After a few minutes of initial disorientation, I soon discovered that it was actually easier to enter me and my wife's tax returns with WeathSimple versus TurboTax. They even provide a very easy-to-follow guide if you are switching from other software: Switching to Wealthsimple Tax: What you need from last year's return.

I also found that it had no problems whatsoever with splitting capital gains between me and my wife. Furthermore, it did not create the conditions that would lead to error 95365.

I haven't yet Netfiled my return from WealthSimple. I want to wait a few more days and see if TurboTax fixes their bugs. Then I can compare the results between the two softwares. However, I already did a quick "sanity check" where I temporarily overrode the wrong amount on line 12700 of the T1 in TurboTax with the right (i.e. split) amount from WealthSimple. After doing that, both programs calculated the exact same refund for my wife and I. Therefore, I'm quite confident that WealthSimple is doing the right thing. Yay!

[trentonsnook]

Awesome - good to know the alternatives are working - no doubt I will not be overriding things or printing them to mail in from TurboTax - if not fixed in the next week or so I'll be moving on to another company as well.

Unfortunately Intuit seems to be providing the same level of care to TurboTax as they do Quickbooks, meaning they will soon be nothing more than a memory for my accounting needs soon. 

Too bad, wasn't many years ago I would have paid triple than I did because they were great for both platforms!

[VicHe]

Some people have reported that by manually splitting their T3 slip and putting one half the numbers into each combined return, they have been able to Netfile, without error, to CRA. Has anyone gotten confirmation from CRA that this is acceptable and that there won't be any type of audit or query from them ?

[nerdboyjoe]

Your comments are spot on @trentonsnook . This once venerable product has gone from best of breed to utter train wreck in just one year. I suspect the recent closing of the Edmonton office and the related massive job cuts had something to do with it. This has the appearance of yet another offshoring disaster by a big software company going for short term gains. They’re going to pay the price now for their shortsightedness.

[rhost]

TurboTax, please outline what you're doing to fix this situation?

Customers with T3's and capital gains (lines 21/53)

1. T936 line 68140 is blank, root cause for my 95365 error

Do you acknolweldge the TurboTax problem and actively investigating to resolve T936 OR do you acknolweldge the problem but it's a CRA netfile problem OR there is both a TurboTax problem and a CRA Netfile problem?

Please be detailed and provide timelines where possible.

Your answer (or lack thereof) determines if I return the product

[nerdboyjoe]

Another day and yet another futile click of “Check for Updates” returns no updates. The saga continues.