CRA Result Code: 15

[gustavonunez]

I am filing for myself and my wife. I have submitted my tax return however NETFILE is showing "rejected" for my wife with a result 15 and your account is locked message.
Yesterday, I talked with CRA with two different representatives which both confirmed that both of us CRA account is unlocked.
Its not our first tax return.

Her CRA account is not locked.

Does anyone have the same situation?   

[amirrouf]

[MEKALA DHEENADAYALAN]

Hi please help me to clear the CRA Result Code: 15 and file my tax for 2024.

 Thank you

MEKALA DHEENADAYALAN

MY EMAIL ID   [email address removed]

[TurboTaxSusan]

@MEKALA DHEENADAYALAN You will need to contact the Canada Revenue Agency (CRA) and ask for your NETFILE account to be unlocked.

If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency