@Disgusted2 We have checked our system and, yes, it appears that you have made 2 purchases of the same product.
When needed, you can contact our product support team by phone Monday through Friday, 9 AM to 6 PM ET at 1-888-829-8608.
During tax season (from CRA NETFILE opening (February 24, 2025) to the regular filing deadline (April 30, 2025), we're available 7 days a week during these hours:
9 AM to midnight ET for English support
9 AM to 9 PM ET for French support
We have just refunded the purchase for the software that was not installed (order number finishing by 4449). We sent you, in Private message, your refund confirmation number.
Thank you for choosing TurboTax.
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