Error 960576 even after double checking the boxes suggested

[TurboTaxBrenda]

This is an error that the CRA are aware of we will update you when we have a resolution.

Thank you for choosing TurboTax.

[anejashubham21]

I have also faced same issue. But I already had done NETFILE. I want to know how to fill details in T1 adjustments form with BC RENTAL tax credit. Also what documents need to be attached with it ?

[TurboTaxBrenda]

Once this error is corrected- then you can go into your CRA My Account- to do the adjustment directly.

Thank you for choosing TurboTax.

[idda]

Any solution? My wife has zero income. Her netfile was sent, but mine is showing this error still.

[idda]

Did two fixes and it worked for me:

1/ Added $1 income to my spouse's income through Non-T4 slip income

2/ Removed address and other rent details (that I had previously filled) from BC Renter's credit section and then, went back and unchecked the BC Renter's credit box. This ensured that Turbo tax online can eliminate the BC Renter's credit form altogether. I did not mind doing this fix, because I was not eligible for this credit. If you are eligible, you need to try other alternatives.

All the best

[TurboTaxGinette]

Thank you for your update and feedback, we value your opinion and will share this information with the proper TurboTax team.

Thank you for choosing TurboTax.

[SM841]

I had to Netfile for my spouse first ($0 Income) and then mine went through fine. 

Unfortunately this solution was not given to me when I spent an hour on the phone with Turbo Tax and was told to "wait a few days and try again".

[idda]

@SM841 Interestingly, I tried your way - by filing my spouse's filing (0 income) first. Still, it did not work for my filing. I was still getting the same error. So, I tried two other fixes: 1/ $1 income and 2/ Removing BC renter's credit form. Those worked for me.

[TurboTaxGinette]

Thank you for your feedback, we value your opinion.

Thank you for choosing TurboTax.

[oddybr]

I also had the error 960576 and solve it by doing the first solution suggested:

- Didn't change my BC renter's credit form, kept the information as I had filled previously

- Filed my wife's first (She have zero income, and I kept that way)

- Filed my one after hers.

It worked! No issues!