How do I contact you

[TurboTaxVeronique]

@Robert 1964 Can you be more specific on the TurboTax product are you using? Is it Full Service or Assist & Review? 

For Full Service, you can have access to an expert by chat or book an appointment in the software. For Assist & Review, you can book an appointment in the software.

Starting Monday February 24th, we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support

At this moment, we are closed on the weekends for now.

Thank you for choosing TurboTax.

[hidekimaniwa]

Hello, By mistake, I've paid twice for your Turbotax Premier Online 2024. Receipt Order No. is TTWND288743251, Another one is:TTWND288684630. I've paid by my Mastercad. Totalc$180.80.

Actually I netfiled once to CRA for myself and my spouse. I've paid C$90.40 in the begining of Turbotax use, but I realized at the very end of Turbotax you request the payment. Without the pay,

I cannot proceed to my Netfiles. So I have to pay twice for one claim. Sorry for this mistake. Would you plese refund C$90.40. Hideki Maniwa, 82 Bow Valley Drive, Toronto, Ontario, M1G3J6, Tel Cell: [phone number removed]

[TurboTaxAniqua]

@hidekimaniwa Please we recommend not to post any personal information on a public platform. I have sent you a private message. Please check and respond.

[smartstore]

I've been a customer for over 5 years. Today, I went to Walmart here in Toronto Today March 15, 2025, and TurboTax costs 20 Canadian dollars, or 40 Canadian dollars if it's premium. It's not right that just because I'm a customer, you want to charge 60 dollars or more. You can either put the correct price like Walmart, or I'll go to the competition and forget about you. What do you decide? It's not right to play games like this with customers who have been loyal for years."

[Margo52]

I use TurboTax every year and this year it won't allow me to Netfile and I can't find any mistakes and I can't print it out. It just comes up say whose information do you want to save and print. It gies straight to print now or save and print later.  I am very upset by this, I paid for this service.  

[TurboTaxAniqua]

@Margo52 All the locked forms will be unlocked and ready by the 20th of March, 2025; you can print/save/Netfile. We appreciate your patience.

[smartstore]

I've been a customer for over 5 years. Today, I went to Walmart here in Toronto Today March 15, 2025, and TurboTax costs 20 Canadian dollars, or 40 Canadian dollars if it's premium. It's not right that just because I'm a customer, you want to charge 60 dollars or more. You can either put the correct price like Walmart, or I'll go to the competition and forget about you. What do you decide? It's not right to play games like this with customers who have been loyal for years. I need the answer soon. 

[TurboTaxAniqua]

@smartstore  Retail product prices are different and may vary from store to store, as retail stores can put them up on a sale or discounted price as per their policy. Those prices are not set by Intuit. We value your feedback and will pass it on to our marketing team.

[kirstenballantyne]

Call me 

[TurboTaxAniqua]

@kirstenballantyne You can contact our Product support team. 

You can call customer support at 1-888-829-8608.

During tax season (from CRA NETFILE opening (February 24, 2025) to the regular filing deadline (April 30, 2025), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support