I keep receiving a message that Turbo Tax is encountering problems while I was trying to have my tax info autofilled from CRA.

[young1is]

I was trying to have my tax info autofilled, but keep receiving from you that Turbo Tax is encountering problem and I was asked to close your browser. What do I do?

[TurboTaxSusan]

Please try clearing your browser cache or using another browser. https://turbotax.community.intuit.ca/replies/2647843

If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013

[ncarolo]

Same is happening to me. Wasting hours of my time and have been caught  in a loop having to start from beginning several times. Today is march 10, 2023. Again same thing happening. " turbotax has encountered a problem" when saving the info from cra download. Is this some kind of scam forcing me to pay to speak to a live person?

[TurboTaxSusan]

@ncarolo You are responding to a post from 2019. Phone support is now available for Free users, without charge.

If you would like to contact our phone support team, you can call them at 1-888-829-8608.

[ncarolo]

I called your phone number, it was picked up by scanners in India pretending to be turbotax. I  realized that I was talking to someone in a call center. Terrible audio conditions on top of difficult to understand accent. Lots of other phone operators talking at same time with other customers. I received at least 10 calls from scammers like these in 2022.