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Is there somewhere I can send a complete email to Turbo Tax. I have a lengthy complaint.

On my TT tax return, I inadvertently omitted to enter my RIF income.  I had paid for the level of service that allows me to speak with an advisor, when the form was complete.  When we did speak, he reviewed my completed form, saying nothing about omissions (and I'm not blaming him).  Everything else appeared to be in order.

 

I submitted my tax return to CRA, and was even issued a refund payment.  It was at that point, that I realised I had omitted my RIF income.  I then arranged another 'real person' conversation with a different, and excellent advisor.

 

One of the first questions she asked me was 'did you receive income from a RIF' - to which I answered 'yes'.  My answer gave immediate direction to correcting my error.  The correction was made, my tax return was re-submitted, and it no longer keeps  me awake at night.

 

My key feedback is this:  Every in-person advisor (and even on the front page of the tax return form) should ask a series of simple questions, the answers to which, will reveal all areas of financial activity, that need to be included in the annual return.  This way, nothing will be missed.  

 

For example:

Q)  Are you receiving a pension?

Q)  Are you employed?

Q)  Did you sell anything for profit last year?

Q)  Did you receive money from anywhere else last year?

Q)  etc. etc. etc.

 

I can't be the only person who omitted important information that could have been spotted with this simple Q&A.

 

I consider myself very fortunate to have been allocated a TT tax expert with an abundance of common sense.  In this situation, common sense can be learnt, simply by replicating her Q&A approach to helping clients.  

 

I urge the entire TT organisation to adopt a simple Q&A strategy to help clients provide all relevant info to the tax authorities. 

 

It's 100% win/win.

 

Could the administrator for this page, please forward this message to the people handling TT Feedback?  

Thank you 👍

 

 

Is there somewhere I can send a complete email to Turbo Tax. I have a lengthy complaint.

In the interest of full disclosure with my previously-reported issues with the online version, I have JUST received a refund cheque for the ill-fated software that I initially used this year.

 

That leaves only one outstanding issue which can't or won't be resolved until next tax season and that is the provision of a free license key for tax preparation next year. Intuit still has an opportunity to retain this long-time customer if they come through.

Is there somewhere I can send a complete email to Turbo Tax. I have a lengthy complaint.

Thank you for your feedback. We appreciate it and will forward the information to the appropriate department. 

 

 

Thank you for choosing TurboTax.

2611a
New Member

Is there somewhere I can send a complete email to Turbo Tax. I have a lengthy complaint.

All I wanted to do was to order the TurboTax Premier Online 2024 program software; find out the cost; and have it added to my ScotiaVisa Account, so that I had the software in place for when I was ready to start my 2024 return.

 

After going through a lengthy process of answering a multitude of questions, I did not receive any of that information, and after contacting the CRA Website, as instructed, it seems that I was in the middle of completing and filing or changing my 2023 Income Tax, which was already filed on time, and the balance owing of $2,599.72 paid, and a Notice Of Assessement sent to me.  Very frustating.

 

I have significant hearing loss, despite using 2 powerful hearing aids, and telephone conversations can be very difficult, and that is why I prefer email communications.

 

Can you not tell me the price of the Turbotax Premier Online 2024 (Canadian) software, so that I can approve the purchase, and make sure you have my correct Scotiabank Visa account number, and download the program, so that it is readily available on my computer to start my 2024 return when I am ready to start the process?

 

Thank you,

 

Dean

[email address removed]

 

I dont think this is  a "Lengthy" complaint, but was all I could readily find.

2611a
New Member

Is there somewhere I can send a complete email to Turbo Tax. I have a lengthy complaint.

I DON'T HAVE FACEBOOK AND HOPE YOU ARE NOT GOING TO POST MY PERSONAL MESSAGE TO YOU, SOMEWHERE FOR THE GENERAL PUBLIC RO READ.

 

IT IS ALL BAD ENOUGH WITHOUT MY PRIVATE MESSAGE TO YOU POSTED PUBLICLY! 

Is there somewhere I can send a complete email to Turbo Tax. I have a lengthy complaint.

At this time we do not have TurboTax 2024 software available, nor are we aware of the cost at this time. Once it is ready and available, which will be mid-December, then we will know what the price for the software will be and we will be able to tell you. 

 

You can private message us by clicking on the name of the person you'd like to message, then clicking on "Send a Message".

 

We thank you for choosing TurboTax.