Licence code associated with another account

[TurboTax_Susan]

@ComingOfShadows I have passed on your comments & suggestions to the appropriate team. Thank you for your input.

[user17742855322]

It’s just common sense—I’d much rather share a license code than my username and password. If that password gets mishandled for any reason (written on a napkin, sent by email or text), wouldn’t the risks be far greater?

[TurboTaxAniqua]

@user17742855322 I have passed on your concern to the assigned team. Thank you for your feedback.

[lunalove13]

So basically...

If my dad purchased TurboTax Desktop and installed & logged into his Intuit account on his laptop...

I would have to log into HIS account on MY laptop and do MY taxes under HIS account?

Am I understanding this thread correctly?

[TurboTaxBrenda]

If your dad purchased the TurboTax software and he installed the license code on his account, then it stays on his account; it can't be entered on any other one. 

Under the TurboTax Canada End User License Agreement (EULA) for the 2024 and 2025 tax years, please note the following:

Personal & Household Use Only The license is granted for personal, non-commercial use. You may prepare returns for yourself and your immediate family members (e.g., spouse and children) within the return limits of your specific edition (e.g., Standard allows up to 8 returns).

Account-Based Activation Starting with the 2023 tax year, the license code is linked to a single Intuit Account. To install the software on another computer (up to a maximum of 3 devices), you must log in using the same Intuit Account credentials used for the initial activation.

Privacy & Security Risks Sharing your login credentials with others outside your immediate household is a violation of the "number one rule" of digital security and our Terms of Service. Sharing credentials grants the other person access to your personal data, tax history, and any other Intuit services (like Credit Karma or QuickBooks) linked to that account.

CRA Compliance (Tax Preparer Rules) Per CRA regulations, if you accept payment to prepare more than five returns, you are legally considered a "Tax Preparer" and must use EFILE-certified professional software (e.g., ProFile), rather than consumer software like TurboTax.

The EULA explicitly prohibits "sharing" the software in the sense of giving a copy or account access to someone outside the license holder's immediate personal circle. While a user can prepare returns for family members (up to the software's hard limit of 8 or 20 returns depending on the version), they cannot transfer the license or provide the software to others to use independently.

Thank you for choosing TurboTax

[user17744954805]

Well when I pay $50 and have 8 returns when i only need 2 for wife and myself and 6 will be wasted, and I cant share with my brother without exposing all my taxes and personal information, is very unfriendly step toward your customers in attempt to make a few extra dollars. When this is the case, there is no much left but to seek for a better, more customer friendly alternatives to your product. Hope this helps. 

[TurboTaxAniqua]

@user17744954805 If you are using the Desktop version, your brother will not be able to access your returns. If it's a Do-It-Yourself, you must share your account information so that they can prepare and file their returns. Your feedback has been noted and forwarded to the appropriate team.