License code

[LLudlow25]

cx is getting a license code error when trying to download 2020 onto his new computer.  This would be the 2nd computer.  But the error states his code is active on another account

[TurboTaxGinette]

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page.

Thank you for your patience.