payment process

[scottyjas]

At the stage where data entry complete, required to complete payment method before filing can happen.  Keep getting the message "Oops we can not retrieve your data, please try again later"  I have "tried later" multiple times ands still get the same message.  When will this gliche be corrected?

[TurboTaxAniqua]

We recommend clearing your browser's cache and cookies or switching to a different browser. You can also try opening an incognito or private window to see if a browser extension is blocking the page. If that doesn't work, try using the TurboTax app.

If the issue persists, we suggest contacting our product support team.

Thank you for choosing 

[scottyjas]

Tried a second browser, same Whoops message!Whoops! We hit a snag loading your data. Please try again.

I have now tried 5 times to pay, no success. Guess I will have to use a different software this year.

[TurboTaxAniqua]

Since you have tried the troubleshooting steps already. We suggest that you to contact our product support team by phone. 

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P...

They have access to tools we don't have here in Community, like screenshare, and see the issues to escalate into an investigation if needed.