This wasn’t expected, but we’re working on fixing it

[alex1975]

i m getting the following error.

 and it seems i m not the only one, the help in my software is not working

This wasn’t expected, but we’re working on fixing it

[TurboTaxAniqua]

@alex1975 We are aware of this issue and our development team is working for a resolution. We appreciate your patience

[Soe1]

The same results. I have tried hundreds time by now. I’m not sure what to do. It’s frustrating.

[alex1975]

any time frame about when we could have a solution

[TurboTaxAniqua]

@alex1975   We do not have any ETA on this. We are aware of this issue, and our development team is working for a resolution ASAP. We appreciate your patience.

[LJH_Van]

So should we be filing through the regular mail? I had spoken with your Helpdesk two weeks ago and they had no answer satisfactory answer either. The individual said it should be fixed by March 15th and I'm still receiving this error.

[Mario G]

Hi All,

Turbo tax staff dont really seem to understand this issue. After spending more than 1 hr on a call, one agent asked me to start a fresh return and i did and it worked. So i suggest trying this, you will loose the 1 available return, but it may work. Ensure you have not checked off unnecessary forms without input. 

[TurboTaxAniqua]

@LJH_Van We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.