trouble re installing 2024 turbo tax

[user17742999623]

I bought a new laptop but the 2024 turbo tax program was not installed.

I have bought turbo tax since 2013. I have the activation key but its not being accepted. How is my 2024 tax info going to get forwarded to 2025 if I can't reinstall 2024???

[TurboTax_Susan]

What is the error message that you are getting?

FYI: You don't actually need TurboTax 2024 installed to transfer your return into 2025. You only need to have your .tt24 file.

[kamloopsjoe]

It took my activation code once but wont open again

[TurboTax_Susan]

@kamloopsjoe Are you using TurboTax Desktop 2024? If so, try the following:

• Go to C:\ProgramData\Intuit Canada and check for umid file
• If umid file exists then open a file "C:\ProgramData\Intuit Canada\tt2024\TTConfig.ini" and enter UseCustomUMID=1 at the end of file
• Close and save TTConfig.ini
• Restart TurboTax
• TurboTax will launch with previously activated licence