Requested a refund and no communication or refund!

[upgradeyouinc]

I requested a refund for a turbo tax desktop, 2 days after purchasing it. This was Oct 18, 2022. It is now Nov 16 and I haven't received the money back in my card. And when I checked my case number, it says "closed".

Case #[phone number removed]

Can someone please confirm what's happening and if I'm getting a refund and when??

[TurboTaxGinette]

Could you please confirm that the email you used for your account is still valid? Please answer with a YES or NO.

Thank you for choosing TurboTax.

[upgradeyouinc]

Yes, of course.

[TurboTaxGinette]

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance please call 1-888-829-8608.

​​​​​​​Thank you for choosing TurboTax.

 

[upgradeyouinc]

This number is directing me to a new directory assistance, and to dial #2030, which costs $4.99 each call.

Do you have another support number to call?

[TurboTaxGinette]

Please call 1-888-829-8608 for assistance.

​​​​​​​Thank you for choosing TurboTax.

[upgradeyouinc]

Upon calling that number and waiting and explaining my situation.. they tell me that's a personal account line.  As stated in my original and tagged in my post, this is a business/incorporated software. 

[TurboTaxGinette]

For business returns please contact Profile at 1-800-452-9970.

Thank you