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20kjc19
Returning Member

Satrt a new 2020 return

After logging in  successfully, a page opens with two options: Return#1. or Start a new 2020 return. Clicking the highlighted "Continue" button, there is no response

1 Reply

Satrt a new 2020 return

We are sorry to see you are having this problem. Please log out of your account and restart your computer. 

 

If further help is needed, I believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page. If the agent cannot resolve your issue please make sure you tell them you want to escalate the issue to a higher level.

Thank you for your patience.